RETURN & EXCHANGE

RETURN POLICY

When purchasing from www.jillsimpson.com, Jill Simpson Living (jillsimpson.com) gives you 14-days money back guarantee from the day of delivery. We do not cover shipping costs and/or additional duties and/or taxes if you choose to return the item. If you wish to request a refund, you need to contact us within the 14 days and return your product in perfect condition. Shipping and handling are at your expense and your risk. We will not compensate for products that have been lost or broken during shipping when returned to Jill Simpson Living (jillsimpson.com). Refunds will be made to the credit card used at ordering within 14 business days after receiving the returned item.

Faulty products that have been purchased from our web shop can be replaced or refunded within 14 days after delivery. Please note that the return address is:

Jill Simpson Living

514 West 24th Street

New York, NY 10011

Please reach out to contact@jillsimpson.com for more information.

WARRANTY

Jill Simpson Living (jillsimpson.com) trades under the guidelines and laws given by United States of America. This means that you can send a complaint about deficiencies of the product which occurred within 24 months after purchase. This does not apply to defects, damage or wear caused by misuse, lack of maintenance or normal wear. 
For complaints, defects or missed deliveries: Please contact info@jillsimpson.com

Jill Simpson Living (jillsimpson.com) does not cover the shipping cost of a complaint.